Terms & Conditions

Intro:

1. The Molke Comfort Club Subscription and its benefits are operated by Molke Ltd, a limited company registered in Scotland with company number, SC552204. Our registered address is: Molke Ltd, Newlands, Scone, Perthshire, PH2 6NL.
2. Customers must be 18 or over and have a UK delivery address.
3. By signing up for the Molke Comfort Club subscription, you agree to be bound by these terms and conditions, so we recommend that you read them carefully.

How do I sign up? :

1.       You can sign up to the Molke Subscription Box online at www.molke.co.uk/www.molke.com (the “Website”)

2. Your subscription will commence, and a contract is formed, on our receipt of your payment of the first monthly subscription fee of £20 (twenty pounds) (the “Monthly Subscription Fee”).
3. Your subscription term will last for an initial three months from the date of payment of the first Monthly Subscription Fee and will continue thereafter on a rolling monthly basis unless cancelled (please see How to Cancel below)

The Benefits:

1. By signing up to, and The Comfort Club subscription, you will receive: i) £15 store credit each month that you can spend on what you choose (ii) A Molke Treat Box every 3 months with fun giveaways such as badges, postcards and small exclusive member items made from Molke fabrics. Please note, your boxes will not include core Molke products such as underwear. (iii) Molke perks; info on new releases, member-only exclusive prints and never-seen before products.
2. Each of The Comfort Club treat boxes may vary in contents, and the value may differ. They may contain smaller or sample-sized products that are not available for retail purchase.

The Credit:

1. Your Comfort Club credit will be issued to your account within 5 working days, and you will receive an email notification after we receive payment of your first Monthly Subscription Fee and monthly thereafter.
2. Your Credit can be redeemed on the website.
3. To redeem your Credit on the Website, log in to your account prior to purchasing and the credit balance will be redeemable at checkout.
4. Molke Credit can only be redeemed by the subscription account holder.
5. You cannot choose to use only a portion of your available store credit; the maximum amount of credit will automatically be applied to your order. If your order value is less than your Molke Credit, you can redeem the remaining balance in multiple transactions. As you use your credit, its value will decrease accordingly.
6. Molke Credit is not redeemable for cash.
7. Molke Credit cannot be redeemed against your Monthly Subscription Fee, delivery charges, or gift vouchers.
8. Store credit is valid for 12 months from creation.

Subscription payment:

1. Your first Monthly Subscription Fee will be taken on the date of sign up to the Molke Subscription Box. Following this, your Monthly Subscription Fee will be due and taken on that same date each month (unless no such date exists, in which case it will be the closest date prior to that) (the “Billing Date”).
2. When you give us your credit or debit card details, you are confirming that you are either the cardholder or that you have permission from the cardholder to use the card for the purpose of signing up to the Molke Comfort Club subscription. You agree and acknowledge that your subscription has an initial and recurring payment of £20.00 and you accept responsibility for all recurring charges prior to cancellation, including, where applicable, any charges processed by us after the expiration date of your payment card.
3. You will receive the Comfort Club Treat Box if you have paid and are subscribed to the Comfort Club on a sending month for the Treat Boxes. Treat boxes are sent in June, September, December and March. 
4. The payment of your Monthly Subscription Fee will be processed by third parties Shopify and Appstle. (Please note, when you subscribe to the Molke Comfort Club, the third party will securely store your card details to enable us to take payment of your Monthly Subscription Fee).
5. Where you have not paid us your Monthly Subscription Fee by the relevant Billing Date, and you still have not made payment within two months of the Billing Date we will automatically cancel your subscription. If your subscription is cancelled, you may be able to subsequently re-subscribe, however, we reserve the right to not grant a new subscription to customers who have failed to pay for a previous subscription. Please note that any such cancellation by us, or any other failure or delays to exercise our rights or remedies under these terms or at law in respect of your non-payment, shall not constitute our waiver of our rights or remedies and shall not prevent nor restrict the further exercise of that right or any other right or remedy by us.
6. If you think that any amount charged to you in respect of your Comfort Club subscription is wrong, please email hello@molke.co.uk and our Customer Service team will be happy to help.

Returns:

1. If you return all or part of an order or purchase paid for in whole or part with Molke Credit, or if we have been unable to fulfil part of your order, that was paid for in whole or in part with Molke Credit, your refund will be back to store credit.
2. Where you make a purchase using your Molke Credit, you will not be entitled to a cash refund in any circumstances.
3. The contents of each Comfort Club Treat Box is non-returnable, non-refundable and cannot be exchanged (subject to your statutory rights).

Cancellation of subscription:

1. You may cancel your Molke  Comfort Club subscription at any time after the first three months.
2. To cancel your subscription after the first three months, please do so by logging into your customer account and clicking on 'Manage Subscription'.
3. The cancellation will come into effect at the end of that current billing month (unless cancelled during the first three months, in which case, cancellation will come into effect at the end of the third month).
4. This paragraph does not affect your statutory rights as a consumer, including, where applicable, your right to cancel your subscription in accordance with your statutory rights. To exercise your statutory rights, please contact Customer Services via the email address below.
5. We reserve the right to cancel or amend the Molke Comfort Club subscription or its terms (including the price of the subscription) at any time. We will provide you with notice of any changes to these terms. You may cancel your subscription in accordance with this paragraph if you do not wish to proceed with any changes.
6. If you choose to cancel your Molke Comfort Club subscription, any Molke Credit you have accrued and not spent will remain valid for 12 months from the date of payment of your last Monthly Subscription Fee. You will not be entitled to any refund of your Molke Credit.

Data protection:

1. We are the data controller of any personal information that we collect from you in order to administer the Molke Comfort Club subscription. We take the protection of your personal information seriously. You can find out more about how we process your information by viewing our Privacy Policy.
2. Where you have consented for us to do so, we will send you the latest news from Molke Ltd, including product launches, and special offers.
3. You may receive emails or other communications from us from time to time which strictly relate to the service we are providing to you through the Subscription Box. If you no longer wish to be part of the Subscription Box, you can cancel your subscription (please see the cancellation section above).

Contact:

1. You can contact Customer Services by emailing us at hello@molke.co.uk or calling us via telephone on 01738 553840.
2. If your contact details change during the term of your subscription, you can update your details via your account and it will take effect immediately. You will be responsible for providing valid contact details and for ensuring your contact details (including the shipping address for your Comfort Club Subscription) are up to date. If your contact details are not up to date then we will not be responsible in the event that you fail to receive your Subscription Box.

Other:

1. If there is any reason to believe that you are not complying with these terms, we reserve the right to cancel your Molke Comfort Club subscription.
2. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We will not be held responsible for any delay or failure to perform or comply with our obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control.
3. We are not liable for business losses. We only supply the subscription and associated products for domestic and private use. If you use the subscription or any products provided for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
4. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your statutory rights in relation to the products and services you purchase from us.
5. These terms and conditions are governed by Scottish law and are subject to the non-exclusive jurisdiction of the Scottish courts.