Refund policy

Returning Your Item

All items must be returned in the same condition that you received them within 30 days of receipt. Items that have had obvious signs of wear will not be applicable for a full refund.

We cannot accept returns for any items that have been worn or marked. This includes, but is not limited to:

• Make up
• Deodorant marks
• Cigarette smoke
• Food spillages

The following items are not eligible for returns or exchanges:

•  All items from the clearance section ‘Bra Boot Sale’. 
• Any custom or made-to-order products
• Tights once they have been worn or tried on.
• Molke Organic fabric that has been washed, cut or altered.
  

If your item was paid for by Gift Voucher, your refund will be issued to your voucher.

If you choose not use our free UK returns service, we recommend you post your items back still using a tracked service as you are responsible for your package until it reaches our warehouse. We cannot be held responsible for any parcels that get lost or damaged on the way back to us.

Orders within the UK:

1. If complete orders are returned to Molke HQ, the full cost of postage will be refunded to you. N.B. This does not include Annual Free Shipping Membership.
2. Simply click here to return your parcel to us or you can click on this direct link https://www.royalmail.com/track-my-return/create/3032 This is a fully tracked, free service. If you chose not use our free returns service we recommend you post your items back still using a tracked service as you are responsible for your package until it reaches our warehouse. We cannot be held responsible for any parcels that get lost or damaged on the way back to us
3. You can either print your label at home or you can pop it onto your smart phone and take it to the post office for them to print off for you.
4. Please include your blue form with your order reference number and contact details and the reason for return in with the item.
5. We do offer exchanges. In order to request an exchange please complete the blue form enclosed with your order. If the blue slip is missing or damaged, please contact Customer Service at hello@molke.co.uk . Please note that we can only exchange like for like designs and products  (i.e. a different size in the same design). We are unable to exchange for completely different designs or items.
6. Once we have received your return we guarantee to process any refunds within 10 working days (excluding weekends and bank holidays).

Orders outside the UK:

1. Please complete the Returns Form that was enclosed with your order, with your details, order reference and reason for return.
2. We currently don’t have a free returns process from outside the UK (we are working on it). We recommend you post your items back using a tracked service as you are responsible for your package until it reaches our warehouse. We cannot be held responsible for any parcels that get lost or damaged on the way back to us.
3. We do offer exchanges. In order to request an exchange please complete the blue form enclosed with your order. If the blue slip is missing or damaged, please contact Customer Service at hello@molke.co.uk . Please note that we can only exchange like for like designs and products  (i.e. a different size in the same design). We are unable to exchange for completely different designs or items.
4. Please ensure that all parcels are securely sealed and always obtain a certificate or receipt of posting where possible.
5. Please return your items to Molke Returns, Newlands, Perth Airport, Scone, Perthshire, PH2 6NL, UK.
6. Once we have received your return we guarantee to process any refunds within 10 working days (excluding weekends and bank holidays).